Select the Allow button in the screen that pops to enable the technician to see your screen.Choose the Allow button in the screen that pops to enable the technician to see your screen. Your request for a screen sharing session will appear for your technician to accept.Click the download file (bottom left-hand corner) to automatically run the file.If you do not see the file, go to Manually download the file. " Your download should appear in the bottom left-hand corner. If you don't see your technician listed, refresh the page by clicking the refresh button at the top of the screen or pressing Ctrl + R for Windows ( command + R for Mac) on your keyboard.Ī file will download and an information page will open explaining that "you are about to start a support session with.If you are not provided with a session key, you may click the name of your technician in the list of Representatives.Scroll down to the bottom of the page and enter the session key provided by your technician.Make sure you are typing the link into the address bar, and not a search engine. Type the web address into the web address bar.Follow the link the technician provided.Go to using one of the following options:.Starting a BeyondTrust (Bomgar) support session with Google Chrome Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times. This guide will assist you in the steps required to start a Bomgar support session with Google Chrome. BeyondTrust (Bomgar) is a safe secure and private way to allow the support personnel to view and control your computer.
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